Hi Friends,

Even as I launch this today ( my 80th Birthday ), I realize that there is yet so much to say and do. There is just no time to look back, no time to wonder,"Will anyone read these pages?"

With regards,
Hemen Parekh
27 June 2013

Now as I approach my 90th birthday ( 27 June 2023 ) , I invite you to visit my Digital Avatar ( www.hemenparekh.ai ) – and continue chatting with me , even when I am no more here physically

Thursday, 22 April 2021

CUSTOMERS.COM - PATRICA B. SEYBOLD & RONNY T. MARSHAK




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When I read any book, I scribble my comments / notes in the margins


These reflect my views / opinions about what the author is saying – including my disagreement

Often, my comments are in the nature of telling myself :

Hey ! We should try out this idea in our own business ( Head-hunting / Online Recruitment )

Following are my comments re :

  CUSTOMERS.COM -  PATRICA B. SEYBOLD & RONNY T. MARSHAK 

                                                                                                          
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Pg. No. 5

·         Sending out “messages” to clients & candidates over their (GSM) cell – phones (www.graycell.com) – also receiving – using our website.

·         ISDN / DSL / Video – inter – viewing (23-7-99)

·         Already crossed $ 12 m/day, a few months back!

·         Also recruited thru its website 2000 employees each year for last 7 yrs.!

·         e-mail marketing

·         e-mail

Pg. No. 8

·         This is why, I want to pursue concept of …….. “Phone – In” your resume, at any time, from the privacy & comfort of your home – using nothing move elalorak than your simple telephone

·         May NOT be convenient for many customers

·         We must thoroughly test our Phone – In system before throwing open.

Pg. No. 9

·         I am fighting a similar case with my CITI – Bank Credit Card for last 2 yrs.!

·         Cyril

Pg. No. 10

·         Someday, we create an individual page for each company where we should display display all of their past normal Advt / posted Advt / shopping baskets / executives appointed etc.

·         Conducting online “headhunt job search on our own site

Pg. No. 11

·         In Module #2, I have listed 15 / 20 “Client Queries” & equal no – of “Candidate Queries” (FAQ)

·         Cyril

·         We have not been able to allot PEN / USER ID / PASSWORD to those who sent us floppies / emails for months.

Pg. No. 12

·         Someday we must devise a system whereby a client just submits his company’s ANNUAL MANPOWER BUDGET to our website and we develop man – specs / job descriptions then conduct headhunt on our database or BROADCAST the requirements amongst potential candidates & keep everything ready! (24-7-99)

Pg. No. 13

·         Cyril

·         Janam – Kundli

Pg. No. 14

·         We have to repeatedly assure our candidates that we will not pass – on their information to anyone else.

Pg. No. 15

·         We should have a HELP button on the screen which connects to our CALL CENTER – Sometime in 2000.

·         Can we automate sending – out our standard TERMS immediately upon receipt of a shopping basket? That should not be difficult. Ideal thing should be to say “click here for terms”. As simple as that. It is possible that after taking a look at our terms, prospective client may NOT forward the shopping basket. If however we introduce minimum “identification” for the person to conduct a headhunt & have software to track / store every headhunt session, then we can follow – up.

·         (24-7-99)

·         Cyril

·         A one – page resume without contact – info but enough data to take decision

·         POP – UP screen.

Pg. No. 16

·         Automatic

·         Cyril

·         This is what module 2 is all about. Letting client track his order.

·         We must set the rules for our industry

Pg. No. 17

·         This is why 51000 e-mails going out next week are individually addressed “Dear Mr ……. Rather than “Dear Sir” (24-7-99)

·         This is crucial. Each letter must appear “Personal” even if “Standardised”

·         PUSH technology

Pg. No. 18

·         We must do this (send e-mail) in respect of Auto Job Search (-and someday AUTO JOB HUNT as well)

·         CYRIL

Pg. No. 19

·         This definition implies that our “end – consumer” is that person under whom our candidate going to work – and not the HR / Personnel Manager to the client company.

·         People who write “product – specs”

·         In our case “Personnel Manager”

Pg. No. 20

·         This means we must get all types of executives / dept. heads to conduct “headhunt” on our website – and not focus on Personnel Managers only. I must hurry – up with my circulars to 30000 execs from (Ann. Reports)

Pg. No. 22

·         Cyril

Pg. No. 24

·         In our case, corporate head-hunters, who furnish minim corp. data – and get a SINGLE user ID / PASSWORD, can surf on “Com. Com.” (once – and for all)

·         Not reveal his corps. ID & forego Com. Com.!

Pg. No. 25

·         Annual Report (Employee Detail Section) provides “data of joining”. If we analyse this data, we will know how many senior executives, each company is hiring each year. Analysis of job Advt. Will also tell us this.

Pg. No. 27

·         This (targeting past / present customers) is the rationale behind sending “An Opportunity to Serve You” letters, next week to some 150 / 200 past client companies where we have appointed executives

Pg. No. 28

·         Could we think of a “rebate” if our annual billing to a particular client exceeds) (amount? or a sliding slab discount?

·         In HR Update we should think of “articles” by other HR Mgrs. to our website.

·         We have started this in a small way.

·         We are doing this already since Nov. 1997 when we launched our website.

·         Cyril

·         This is something we need to do soonest the email. If we could have our own server on Net, we should give free e-mail a/c to all final year students.

Pg. No. 29

·         Planned in Module 2.

·         Module 2

·         POP – UP screen.

·         Normal Jobs corps. Job Ads + shopping Baskets + orders + Exec. Appointed

Pg. No. 30

·         Create “content” on their own.

·         This is what we have just started

·         Corps. Profiles

Pg. No. 33

·         With our website, we started this.

·         Website is a “Make Money” application, not a “Save” Money applies.

Pg. No. 34

·         Even job – Advt being posted on our website by corporates tell us exactly “what” they want! (apart from shopping – baskets themselves)

·         Sending Shopping Baskets & Corps. Job Advt directly to consultant is a small beginning – next week. (25-7-99)

·         Cyril

Pg. No. 35

·         We too, introduced this on our website when we launched it in Nov. 97. I don’t know how many people use it! Can we find out? Their e-mail addresses?

·         Cyril

·         Maybe if we introduce “Auto Job Hunt” we could start getting clients profiles.

·         Q.

·         Do www.graycell.com or www.click2send.com or www.ezeenet.com can help us reach our clients and candidates fast?

Pg. No. 36

·         Introduction of job – related websites is an exactly opposite phenomenon! It is actually introducing “intermediaries”! – Between employers & employees.

Pg. No. 37

·         Precisely what we need to focus on.

·         We must convince HR Mgrs. that “hiring people” is NOT their most important job & they have better things to do! They must let us do “Sourcing” for them.

Pg. No. 38

·         Cyril

·         This is exactly what our MODULE 2 is all about! I have listed some 21/22 “activities / events / steps” in our order Execution Process. Both ourselves and the client, needs to know the STATUS at each step.

Pg. No. 39

·         Cyril

·         Pop – Up screens?

Pg. No. 40

·         Having realised this, we have decided to have each “consultant” to take full charge of several clients.

·         All of these (functions) are the unified responsibility of each consultant (with respect to their “accounts”)

Pg. No. 41

·         Cyril

Pg. No. 42

·         For us, a client (or non – client) Coo’s Executives’

·         Age profile

·         Eddo. ____

·         Salary ____

·         (from Annual Reports) + Job Advt. Analysis + Fin – Results + Corps. Product Profiles

·         For us

·         Prof. Fees Terms

·         Retainer ship waiver

·         Annual Rebate

·         Free Replacement

·         Prelim. Interview or not

Pg. No. 43

·         21 steps of order Exec. Module

·         CYRIL

·         Full Member

·         As so. _____

·         Non ______

·         Shopping Basket

·         ESR

·         Order

Pg. No. 44

·         Cyril

·         Monitoring

·         Web Phone Fax E-mail Letter

Pg. No. 45

·         Someday we must issue a “smart card” to each MEMBER (whether an individual or a Corporate) so that, he does not have to remember his – PEN – Password – User ID while “accessing” any of our web – based services. No need to carry these no’s in his paper or electronic “Diary” & look – up & enter!

·         Principle “make it easier for client to do business with you”

·         Our proposed smart – card is a kind of digital certificate only.

·         A person carries his credit – cards (several) wherever he goes.

Pg. No. 46

·         Cyril

Pg. No. 47

·         Module 2.

Pg. No. 48

·         Download “Resume Form”? wherever & whenever

·         Pg. No 49

·         _______ _______________ ________

·         _________ ___________ _________

·         E.g.: Phone. In Resume – whit voice prompts

·         Module 2

·         To each HR Mgr. Resume Database for his industry

·         Cyril

Pg. No 50

·         Someday our HR – UPDATE should go on our website with a chat – room and articles by HR Mgrs.

·         This is the crux of matter

Pg. No 51

·         Cyril

·         What it involves to set-up a “Chat Room” for HR Managers? Effort & time wise? I feel this has great merit. Can we do this before I release HR – UPDATE #2 circular to 16000 companies? (26-7-99)

·         We could also admit as MEMBER (of this chat – room) final year MBA students specialising in HR.

·         HR Managers might wish to inquire from their fellow – professionals about: (To PICS FOR BULLETIN – BOARD)

·         Voluntary Retirement Schemes (VRS)

·         Compensation Restructuring

·         Negotiating Strategies with Unions on COD (Charter of Demands)

·         How to Conduct Domestic Inquiries

·         Organisation Structures / Job Descriptions

·         Strikes & Lockout Situations

·         Performance Appraisal Schemes / Forms

·         Personnel Manuals / Recruitment Manuals

·         Leave Rules / PF Rules / Super Annulation Rules

·         Annual Rewards & Increment Systems

·         D. A. Formulas Linked to CPI

·         Productivity Linked Bonuses

·         Training Programs / Training Needs Evaluations

·         Framing of Appointment Letters

·         Framing of Standing Orders

·         Drafting Job – Advt.

·         Etc. etc.

Pg. No. 56

·         Obviously, we should target companies within that industry from which we have max. Resumes (Stock)

·         We talk of revenue per consultant.

Pg. No. 60

·         We have decided on a “Company – Centred” approach.

Pg. No. 61

·         Cyril

·         When a candidate logs in to Member Area, we welcome him by his name. someday we should do same for CORPORATE MEMBERS

·         Client – Profile on web – which he can see / edit

·         We have decided to be “customer focussed”.

Pg. No. 69

·         CYRIL

·         For some 2000 companies, we have their past job – Advt. To tell us what kind of executives they are searching.

·         This is a powerful database which keeps growing by the day thru scanning their job – ads & by their own job – posting on our site.

·         Someday, we will also “track” every “headhunt – session” by every Personnel Manager & compile a database.

Pg. No. 70

·         Our “end – customers” are Presidents / VPs / GMs / Dept. Heads of different functions such as sales / Mktg. / Production / Finance HR / Adman etc., under whom these “Vacancies” exist – and are advertised.

·         This may work different in India. Where the concept of “Privacy” is “alien”!

·         We need to focus on biggest recruiters e.g.: Reliance / Pidilite / HLL / Software Cos.

Pg. No. 72

·         Line – manager” is the most powerful member of an interview – panel Not the HR manager.

·         And HR consultants too! They advise many companies & Tag. Mgrs.

·         We should get these line mgrs. to “headhunt” on our site.

·         We must build sound database of all LTD. & PVT. LTD. Cos.

Pg. No. 76

·         CYRIL

·         Could our Shopping Baskets be 10% of total headhunt sessions? How soon can we know? (26-7-99)

Pg. No. 77

·         How can we find out, how many HR / Personnel Mgrs. of 16000 LTD. Companies have access to computers of home / office? Can I cleverly ask this info.in HR – UPDATE #2? May be I will try under the guise of finding out whether they would like to receive Resume Database CD.

Pg. No. 78

·         This is I want to exchange “links” to all other job – related Indian websites first & then extend to American websites as will.

·         CYRIL

·         Someday we should be able to update “No. of Resumes on this site” counter – every hour

Pg. No. 79

·         Premium page.

·         Info delay is free to anyone but “Service” restricted to members only.

·         We also what Auto – Job search results to be delivered to e-mail boxes of millions of job – seekers!

Pg. No. 80

·         For us distinguishing between Personnel Mgr. who takes the trouble of conducting online “headhunt” on their own vs. those who make us do the search.

·         We will need to offer some substantive – service to corporates who become 3P MEMBERS.

·         We need to know – ledge each & every Shopping Basket within hours of arrival.

Pg. No. 82

·         Cyril

Pg. No. 83

·         We have also thought of treating each job – Advt (Normal job / corp. job posting) as a “Search – Query” & send out auto. @ Mail to the advertiser.

·         Cyril

·         We must introduce AUTO HEAD HUNT for Personal Managers

·         “Intelligent Robot” of ISYS.5 planned in Module 1

Pg. No. 84

·         I suppose this is like a Seating – Layout or a Floor – Plan

Pg. No. 85

·         Cyril

·         Candidate

·         Client

·         (Module 2)

·         3P Consultant

·         Cyril

Pg. No. 86

·         This is like offering new start – up Cos, a turnkey solution to fill all of its Vacancies

·         Cyril

Pg. No. 87

·         e-mails

Pg. No. 88

·         Like automatically transferring “Normal jobs + Corpo. jobs” to the concerned consultant to follow – up “potential” clients

·         Sharing up to the minute business info. With employees. This is CRUCIAL / VITAL / FUNDAMENTAL. Noting brings in better sense of “participation invdvement”.

·         Cyril

·         We need to allow our consultants to see important web – statistics daily on their nodes.

Pg. No. 90

·         Truncated Resumes brief Candidate Profiles.

·         CYRIL

·         This is what we do too.

·         We should next think of this on our site – like ISYS

Pg. No. 91

·         __________ ____________

·         __________ ____________

·         We have planned this

·         Clicking on “Drop – down” lists?

·         HR Mgrs.

Pg. No. 92

·         Next thing – Standardised “e-mail” Communications outward – from consultants to corporates (I have listed this in Module 2)

·         Cyril

Pg. No. 93

·         Shopping Baskets / Corps. Job – Posting / Normal Job Posting – and in future every head – hunt session as well

·         Consultants

·         We have to reach this stage

·         Will TALISMA help?

·         How?

·         Any job Advt or resignation or death information is an opportunity which must be managed.

·         Cyril

·         Our consultant

·         (we have distributed all companies amongst our consultants)

·         27-7-99

·         We need graphs for

·         Visitors

·         Jobs (Ad)

·         Resumes

·         Shopping Baskets

·         Headhunt Sessions

·         Job Search Sessions

·         Downloads

·         And on LAN,

·         Invoices

·         Outstanding’s

·         Collections

·         Appointments

·         Interviews

·         Mailers

·         Call – letters etc.

Pg. No. 94 - 95

·         We should seriously consider giving each corporation a “Public Home Page” on our website, if they agree / undertake to fill – in these types of “Leads” onto a “Private Home Page” – which only we can access.

·         CYRIL

·         HR Mgrs.

·         In our “Model”

·         If only we can get HR Mgrs. to give us continuous Feedback on Resignations Retirements Data Transfers VRS Expansions Manpower Budgets any event that creates a vacancy.

Pg. No. 96

·         Cyril

Pg. No. 97

·         What I said on P: 94 – Personal Page for each “client” then each corporate.

Pg. No. 98

·         I hope, we too will have “head – hunt” session - counters on our site.

·         Cyril

·         Distribution of our free Resume – Database CD, will partly do this

Pg. No. 99

·         And if we also know the identity of the company / HR Mgr. conducting each headhunt, then the concerned consultant (our Accounts Mgr.) can follow – up that lead.

Pg. No. 100

·         Saving “headhunt” & “Jobsearach” quersearch.

·         Cyril

·         E.g.

·         Production – Executives / Design Executives / Materials Executive Mkt / Sales / Finance / HR etc. (i.e. Function – Wise)

Pg. No. 101

·         Very important

Pg. No. 102

·         I would like to add to “Member – Services” – Downloading of Past job – Advt / Corps. Profiles / Ind.

·         Profiles (by specific Company name) – ARCHIVE SERVICES to Members. (29-7-99)

Pg. No. 103

·         CYRIL

·         I am sure you would want to visit these sites to see how we can benefit from their experience.

·         We have just made a beginning

·         We have yet to implement this

·         Must hurry – up.

Pg. No. 105

·         Cyril

·         This is quite interesting!

·         Someday we should add this.

·         Feedback

·         Crucial

·         Client History or candidate history from his final year in School.

Pg. No. 106

·         ­­­­­­­­­­­­­­­­­-------------- ---------------

·         ------------- -----------------

·         For us “Designation vs. Function” matrix (Resume Database) ensures Predictability.

Pg. No. 108

·         Cyril

·         Module 2

·         Do we acknowledge receipt of Shopping Basket? If not, let us start at once.

·         I am sure this will happen with our website too, as we start displaying “Design. Vs. Function” Matrix of resumes on our site AVAILABILITY.

Pg. No. 109

·         Feedback is all important – when a client has placed an order

·         This would be the case if we tie – up with TOI.

Pg. No. 111

·         Janam – Kundli

Pg. No. 113

·         Whit key customers, we too can make a beginning by having a Perpetual or a Revolving retainer fee, so we can start order – execution action without having to await arrival of “Min Search Fees” cheque. (31-7-99)

Pg. No. 117

·         Line executives who are ultimate “bosses”

·         HR / Personnel Managers

Pg. No. 118

·         Our candidates would never like their photos displayed

Cyril

·         We don’t have a customer database. Module 2 must tackle this issue.

·         We, too have corps. Data in Several databases!

Pg. No. 119

·         If we could only analyse the entire job – Advt. Released by a given corporation over the last 5 years, we could predict, fairly accurately what would be their requirements.

·         We have to treat each Indian Co. as a potential customer.

·         It would be fantastic if we could let HR Mgr. (of each Co.) to access this archival record (of their own past job – Advt) – Something which no HR Mgr. bothers to crate / maintain! He can then use one of these to post a fresh job – Advt on our site! We can automate this process.

Pg. No. 121

·         Edit Resume

Pg. No. 122

·         Cyril

·         Self – tracking of Search Assignment by HR Mgrs.

Pg. No. 123

·         Suggestions / Complaints from Candidates & HR Mgrs.

Pg. No. 124

·         3P-Jobsearch.com

·         For Executive Search?

·         Cyril

·         This will happen to us as well

Pg. No. 125

·         Whereas ABC / Ferguson / Shilputsi / PSS etc. need – and will continue to need thousands of Sq. ft. Of office – space, we should be able to manage with what we have if we stop typed resume.

·         But someday within next 5 yrs. It will. (1-8-99)

·         Cyril

Pg. No. 126

·         e.g.

·         we have been thinking of a much better “truncated” resume

·         Cyril

·         Someday, we too, should be able to indicate “expected order – execution time”. Once we have Module 2 working we can do this. We could display “Est. Time” for each of the 21 Steps. – And then “Actual” against each.

·         Equip – valet in our case is posting a client’s Annual Man – Power Budget (each anticipated vacancy) at the beginning of the year.

·         We could also encourage GR Mgrs. to tell us what type of employees will become “Surplus” under VRS.

Pg. No. 127

·         Cyril

·         Worth considering.

·         We too need to show to HR Mgrs. their Corps. Profile & ask if they want to change

·         Do we send a “Confirmation” of having received a “Shopping Basket”? If not, let us do that soon.

Pg. No. 128

·         For us, cost of creating candidate resumes database & maintaining.

·         Our “Corps.” Should be able to create & edit their own profiles

Pg. No. 129

·         Cyril

·         Similar to Intelligent Robot (ISYS 5.0) which you have already incorporated in Module 1

·         Kind of AUTO HEAD – HUNT for HR Mgrs.

Pg. No. 130

·         Cyril

Pg. No. 131

·         Content created by Publishers themselves

Pg. No. 132

·         We are hardly spending anything

·         On this year (99-2000) targeted billing of Rs. 2.0cr, we should be valued at Rs. 20cr. If we go public!

·         I agree that is why we should keep away from Advt.

Pg. No. 234

·         In our case, none of the members (candidates) would want anyone else – even a close friend – to know that their resume is on our website! This is Indian Culture!

Pg. No. 136

·         This week, we will send out “LOST & FOUND” e-mails to 6000 candidates to edit their resumes on our website, online & inviting their suggestions (1-8-99)

·         Cyril

Pg. No. 140

·         See my list of client queries & candidate queries in Module 2 file given to Cyril.

Pg. No. 141

·         This is terrific! This is like getting all jobs – sites to use our “Submit Resume” form & our “Headhunt” filters! True achievement this!

Pg. No. 142

·         Cyril

·         This is literally letting HR Mgrs. to design our website

Pg. No. 143

·         Shall we do this before we undertake a massive – expensive & time consuming effort at redesign?

·         Cyril

·         21 STEPS of Module 2

Pg. No. 144

·         Cyril

·         This sound very inters try!

·         We have 21 steps!

Pg. No. 147

·         I did the same at Uni. Of Illinois, way back in 1955, in the sprawling “ARMOURY” bldg... & it looks whole day! The bldg. could accommodate 10,000 students! It was one big hall. This was ultimate in “efficiency” in those days.

·         U of I did this by displaying this info – on an 80” X 40” board at one and of the Armoury bldg. on which persons using tall ladders posted this info – in real time! For everybody in the bldg. to see.

Pg. No. 149

·         Cyril

Pg. No. 151

·         About the same time we started uploading our databases & search – engines on our website, which become “online” on 14 NOV. 1997.

·         VJTI also has a website but the admission – process is “OFF LINE”!

·         e.g.

·         VJTI administers the admission process on behalf of more than a dozen Eng. Colleges of Maharashtra

·         I should include this feature in my HR update #2, questionnaire / survey. A good idea! Just in time too! (2-8-99)

Pg. No. 152

·         Cyril

·         Can we think of permitting “students / Fresher’s” to upload a thumb - nail size photo along with their resume? HR Mgrs. will be thrilled to download!

·         Update Edit

Pg. No. 153

·         We are 20 mouths into our website & should see significant results in another 4/6 months.

Pg. No. 154 - 155

·         Our candidates are on different.

·         Cradle to Grave! This is why I am so keen to students to our website then hook them for life time. But to be able to achieve this, we will need to of fev them “Help in Studies” / Question – Ans. Bank on each subject / Research Papers / Term Papers / Project Papers / Online TESTS.

Pg. No. 165

·         Cyril

·         Shopping Basket & later a “Search Assignment”

·         In our case, the conceded “consultant” so our client knows whom to “catch”!

·         Feedback.

Pg. No. 166

·         Cyril

·         This is like having several “Orders” from same client & receiving different types of payments (Minim Fees / Progress Payment / Coop Exp / Prof. Fees etc.) for each of these assignments, over a period of time.

Pg. No. 173

·         We too must target 20,000 customer Profile Pages for all Indian LTD Cos.

Pg. No. 174

·         What “reward” can we offer to corporates to “create & maintain” on our website, their profiles?

·         We are in the process of turning all of our consultants into “Account Managers” (4-8-99)

Pg. No. 179

·         Cyril

·         Since we do NOT have a customer database and we are about to make a beginning, we have the advantage that we can integrate all client info. Into one single database right from the start.

Pg. No. 180

·         Perhaps 790% of our clients contact us over phone – as of now.

Pg. No. 183

·         CYRIL

·         Before you start writing the “DESIGN DOCUMENT” for Module 2, I think, we should have a long discussion with our consultants. They are the ultimate USERS of the system.

·         e.g.

·         Shaw – Wallace group being unhappy with ABS Consultants – as hinted to Nirmit by none other than Kamal Calabria!

·         We must ask our consultants to write down what kind of queries clients raise over phone. If order execution Module is to ultimately serve the customers (thru web interface) then should we not ask a few of them?

Pg. No. 184

·         Cyril

·         This is a clever idea!

·         The least our consultants should be able to see on the screen while talking to a client is a list of all executives working in their organisation (form Annual Report data?) so the consultant knows who is going to retire when. Then offer a replacement from our database (4-8-99)

·         e.g.

·         Given a posting city, who are the suitable executives from that city (current posting location) or those who wish to move to that city (preferred posting location)?

Pg. No. 185

·         This is our goal too!

·         Same here!

Pg. No. 186

·         Cyril

·         We too, need to design such a comprehensive “Customer Database” for 15000 (potential) customers. We can get each customer himself to fill in online if we could reward him with some “goodies”.

Pg. No. 187

·         We will have problem when we rise out – of – Pocket Expense bills for 3 different searches – assignments from a single client.

·         Which STD call was made for which assignment?

Pg. No. 188

·         Cyril

Pg. No. 189

·         Cyril

·         Let us do it right the first time itself! I may not be around to re-do it!

·         Cyril

·         I suppose this is what you have planned.

Pg. No. 190

·         Cyril

·         I suppose such a “human intervention” could be programmed on a web page also where clicking on HELP button connects surfer to a person in our office.

·         We did this is NOV. 97

Pg. No. 193

·         Cyril

·         Module 2

Pg. No. 195

·         Our clients & candidates should be able to access our website from home (internet over cable? Phone?) / Office & while on the move (mobile – phones?)

·         Cyril

Pg. No. 196

·         I suppose you could do better than this with MODULE 2 1

·         Cyril

Pg. No. 198

·         Cyril

·         On 31-7-99 we had 20,000 + hits on our site.

Pg. No. 199

·         Cyril

Pg. No. 200

·         Cyril

·         Our clients should be able to instruct us (thru their own webpage) interview schedules etc.

Pg. No. 201

·         I agree

Pg. No. 202

·         Cyril

Pg. No. 203

·         Cyril

Pg. No. 206

·         This is what, we too, must figure – out for our website where customers are HR Mgrs. & Jobseekers.

·         We are planning a Bulletin Board.

Pg. No. 211

·         Almost all of our “events” are either communicating with computers or communicating eighth “humans”.

·         Cyril

Pg. No. 212

·         We did it other way around!

Pg. No. 215

·         Fortunately there are very few in India! But we must definitely talk to several groups of HR Mgrs. re: what they want from us & how.

Pg. No. 217

·         We too fall in this category.

Pg. No. 218

·         We have to figure – out which (at what level) in our client organisation is “authorised” to send us a shopping basket? May be we accept from any level but initiate action only after we are satisfied that we will get our fees!

·         Cyril

·         In our case, this would be 21 step orders Execution schedule (Target dates) which we should get our client to “approve” before we start work – This (approval of schedule) will commit him – as well as us.

Pg. No. 219

·         Cyril

·         This is a MUST for our website too. It is very re – assuring

·         What about MTNL? They should like the idea.

Pg. No. 220

·         We may not do this to begin with.

·         Very important

Pg. No. 221

·         We fall in this category e.g. databases

Pg. No. 223

·         e.g.

·         “What kind of vacancies do they have?”

·         Over $12 ml. per day by mid – 1999.

)

Pg. No. 224

·         Although our clients rarely complain about executives appointed thru us, we must, never the less, make a point of inquiring about past “selections” to get a feedback on our selection / shortlisting process. Any feedback received about an executive should be added to his “dossier”.

·         This is not an issue in our business

Pg. No. 225

·         Cyril

·         Unless we find a method to give to HR Mgrs. a much more detailed “profile” of the candidates, we cannot make a “breakthrough”. Our “headhunt” results are extremely disappointing – cannot generate serious interest.

·         This will happen to our site when we add to the “Filters” (1) Skills (2) Product exposure but for this, we need a very large “Candidate Population” to filter from otherwise results would be very disappointing. For doing this we need (1) to pull down 5 million resumes from www (2) Apply ARDIS or at least CONTEXT CARTRIDGE

Pg. No. 227

·         Most certainly our site too is a benchmark in our Industry. (6-8-99)

Pg. No. 228

·         We have done “Configuring” on our site. We still have to take the next steps of (1) Quoting our terms. (2) Taking “Order”

·         This should also happen to us in near future.

Pg. No. 231

·         Cyril

Pg. No. 233

·         Like our “headhunt” for GM / VP / CEO / MD & “Databank” search for middle – level executives.

·         This is our premise as well.

·         Our Module 2 wills not different sate between large & small clients.

Pg. No. 234

·         Cyril

·         We have started receiving ¾ shopping basket every day. We need (and quickly) a software that helps our Consultants to quickly send – out TERMS & thereafter “track” our till it results into an ORDER

·         (6-8-99)

·         This daily arrival should double every 3 months.

·         I am trying to send out e-mail circulars to 30,000 executives (Annual Report) who are our ultimate customers.

Pg. No. 235

·         Cyril

·         How does this translate as far as we are concerned? Can we design ORDER EXECUTION MODULE in such a way that any company (whether our client or not) can use this software on their own intranet for jobs which they have advt. directly on their own? In such a case a Production Manager becomes a customer & HR Mgr. replaces 3P.

·         This could be a real breakthrough – if we can get all HR Mgrs. to use Module 2 internally on their INTRANET. Once they get used to this, they will never visit another site.

·         (ALL LINE MANAGERS)

Pg. No. 238

·         Cyril

·         On site – after – site, we find this “ORDER STATUS” feature – obviously it is highly valued by customers.

Pg. No. 239

·         Cyril

Pg. No. 242

·         Cyril

Pg. No. 245

·         Cyril

·         We must hurry – up with our Resume Database CD for distribution amongst Corporates. Module 1 / Next Module 2.

Pg. No. 246

·         Shopping Baskets

·         Headhunt sessions

·         3P HOT JOB is our procurement process

Pg. No. 247

·         Cyril

·         All of these must get converted to HOT JOBS automatically

·         …………. ……………. ………….. ………………. ……………..

·         …………………

Pg. No. 249

·         Cyril

·         This is where we will either WIN or LOOSE our battle! This is why Module 2 must be capable of being used by HR Mgr. on his PC / LAN – so he can “answer” his CUSTOMERS instantly. This is crucial.

·         (We do – but need to give a detailed profile of candidates)

·         HR Mgrs. ALL LINE MANAGERS.

·         Permitting (really encouraging) HR Mgrs. to adverb these jobs on our site is only the FIRST step!

·         Next step an offer to – receive resumes – codify (ARDIS) – Rate (Excellent / good / Fair / Poor) – Shortlist for interview – Send out Call letters at client’s premises All of above as “Value – Added – FREE Service”! What is in it for us? – Build-up a large resume database – Lock – In all HR Mgrs. to 3P.

·         Exactly.

Pg. No. 250

·         Needle in the haystack.

·         Detailed Resumes

·         Where each candidate is currently posted?

·         We will do when we introduce “Design. Vs. Function” tables of candidates

·         Cyril

·         Resume Builder CD.

Pg. No. 251

·         Cyril

·         Our next step after Resume Builder CD?

·         Date Available

·         Like a piece of Music or Software

·         Like our

·         Ind.

·         Funk

·         Design.

·         City

·         Skills etc.

Pg. No. 252

·         CYRIL

·         This process seems quite similar to our process!

·         A 3P Consultant

·         Shortlisted resumes

·         Remarks

·         3P’s own internal interview panel

·         Client’s HR Mgr. & his line mgrs.

·         Final interview & selection of candidate

Pg. No. 253

·         If we have orders from same customer, we too need 3 diff. out of pocket Exp. Bills.

·         HR Mgr.

·         Line Mgrs.

Pg. No. 254

·         Cyril

·         Preliminary short – list of 5 lines each

·         Detailed Profiles of short -0 listed candidates

·         We too have invested heavily in codifying resumes

Pg. No. 255

·         Remember, spare – parts for a particular model of a plane may be required 20 years after original purchase!

·         Line. Mgrs. (not the Purchase Mgrs.)

Pg. No. 256

·         This is precisely our goal too.

·         Around the same time, I started preparing notes on our website.

Pg. No. 257

·         This is like having all the candidates that might be needed by our clients, short – listed (after interviews) & kept on “hold” & ready for final interview by client – as when required.

Pg. No. 260

·         Cyril

·         When we distribute Resume Database CDs, I expect a lot of HR Mgrs. to conduct such “research” so that they know if we have the right candidates if & when actual need arises.

·         Current City location. If we start displaying this (City), I feel, the no-of shopping baskets would sharply go up! Let us add this, right away.

Pg. No. 262

·         Cyril

·         When we make available Module 2 Software to HR Mgrs., can we build into it a function which “triggers” an automatic “headhunt” on our website, every time the HR Mgr. types a - Resignation Acceptance Letter – Retirement Letter - a Condolence Letter? Surely he will need a replacement!

·         Minim stock Alarm Reorder Alarm

·         Ultimately linking a client’s “Manpower Budget” to our website.

Pg. No. 263

·         Cyril

Pg. No. 266

·         Cyril

·         This is quite like our proposed Resume Database CD!

Pg. No. 267

·         Cyril

·         Our 5 line description of each candidate is a “Low resolution” image!

·         Next step – Detailed “profiles” but still with identity hidden

·         We can think of “e-mailing” the “high – resolution” profiles (of the 10/20 short – listed candidates) to client decide

Pg. No. 270

·         After sending out some 60,000 e-mails during July 99, we found traffic to our site going – up from 7500 to 15000 per day in early August! Hardly any marketing cost!

·         This would happen to us as well. (8-8-99)

·         Cyril

·         We must do this quickly.

·         This will help us to broadcast what kind of executives are in DEMAND we can broadcast on website itself or by sending e-mails (mass - mailing)

·         Clever!

Pg. No. 271

·         This is why I am trying to get e-mail addresses of 15000 corporations I see my circular letter “6 c/resume?” in HR – update #2.

·         We are on this track

·         We get about 100/ day at present.

Pg. No. 273

·         Cyril

·         We would need an army of “experts” to tag 20 / 30 keywords to each of our 50,000 resumes! We must depend upon either CONTEXT cartridge or ARDIS based on TELL – ME knowledge base already created.

Pg. No. 276

·         Cyril

·         Tracking every headhunt session.

Pg. No. 280

·         For all consultants

Pg. No. 281

·         Cyril

·         Can we introduce this on our site?

Pg. No. 282

·         Cyril

·         Like “Auto Headhunt” results delivered over e-mail.

Pg. No. 284

·         Cyril

·         Cyril

·         Shall we do this as soon as we have our own server on the Net?

·         This is the KEY!

Pg. No. 285

·         We want then to “pay” in the form of “information” about them.

Pg. No. 289

·         Cyril

·         Has our site reached a stage where people will “negate”? My idea is not to insist on registration for job search & headhunt but for the rest of the databases. See next page

Pg. No. 291

·         Cyril

·         Like our “Designation Vs. Function” matrix of, may be 8/9 designations & 8/9 functions

·         Like hundreds of skills / products knowledge etc.

·         Cumulative / continuous analysis of “headhunt” sessions, could tell a jobseeker, what kind of jobs / skills were currently in demand. Such analysis would make jobseekers to come back again & again.

Pg. No. 292

·         Cyril

·         This is quite like our Corps. Profiles we must not mix – up these with “Client – Profiles” which only that client can see / edit.

·         We should quickly add this feature to our Corps. Profiles & Ind. Profiles

Pg. No. 293

·         Cyril

Pg. No. 294

·         Cyril

Pg. No. 300

·         Good list of – [Concerns – Solutions] we should prepare one for HR Mgrs.

Pg. No. 301

·         Conceivably, we too could someday offer to our clients, a whole set of HR – related services.

Pg. No. 306

·         Cyril

·         This is like keeping record of every headhunt session that returned ZERO results.

Pg. No. 307

·         Personalizing to the nth degree!

Pg. No. 308

·         This must be our goal vis – a vis HR Mgrs.

Pg. No. 310

·         Bare minimum “Corporate Database”

·         Exhaustive “Client Database”

·         Our “HR – Update” does nothing more!

·         We too will do this where we have e-mail addresses of all HR Mgrs.

·         Like Membership of 3P CLUB (HR – Update #2)

·         We too should permit 3P CLUB Members to edit their profile on our site.

Pg. No. 311

·         Cyril

·         In what way can we apply this lesson to candidates who submit resume online? Can we instantaneously, show them some job – Ads? Which might be of interest to them? (15-8-99)

Pg. No. 313

·         Our clients – HR Mgrs. have a lot of common problems.

Pg. No. 314

·         Cyril

·         HR Professionals.

·         A Chat – Room for each profession.

·         In our case, we must follow up – NACT – NIPM – IIMM – Inst. of Eng. & one by one all professional associations.

Pg. No. 315

·         Cyril

·         We plan to start an HR Bulletin Board & later a chat room

·         In HR – Update #2, we are offering several free databases to HR Mgrs.

·         Asking them to post articles / answer questions

·         Our offer of 3P CLUB Membership of HR Professionals

·         Cyril

·         Seep = 51

Pg. No. 316

·         Cyril

·         By answering problems posed by others / posting articles.

Pg. No. 317

·         We must rope in senior HR Consultants like kaul / Mohandas etc. to answer questions posed by others.

Pg. No. 319

·         Cyril

·         Similar to; if HR Mgr. cannot find the right candidate thru “headhunting” on our database, he posts a “job – Advt”!

Pg. No. 320

·         Cyril

·         I have mentioned this in HR – Update #2.

·         We too could do this by listing dozens of HR topics on Bulletin Board.

Pg. No. 321

·         Cyril

·         Company – after – company are doing this!

·         We can do the same.

·         Equal to our “Terms”

·         Our “Design. Vs. Function” tables (for each industry) will also become a huge success with head hunters!

Pg. No. 322

·         Cyril

·         Our long goal is to get each client to integrate his “MANPOWER BUDGETING SYSTEM” with our website.

·         But since very few companies in India have a Computerised Manpower Budgeting System installed, this offers us a fantastic opportunity by offering them“free” Software! (15-8-99)

Pg. No. 232

·         Org. chart Design.

·         OD Consultants

·         Great idea!

·         Cyril

·         This is equivalent of a “start – up” company trying to “headhunt”, not just one executive at a time but an entire “Organisation Team” by displaying to such customer several, alternative “Org. charts” & then let him click one which best “blue – prints” his needs.

Pg. No. 325

·         Cyril

·         How will we sync. Job & resume databases on our site & “times jobs and careen” site?

·         Every click (Submit) for job search & headhunt on their site must change “Counters” on our site at the same time.

Pg. No. 328

·         Jobseekers creating content (Resumes) for head-hunters &

·         He hunter creating content (Job – Advt) for jobseekers

·         This is our model too.

Pg. No. 329

·         Matrimonial

·         Property

·         F. D.

Pg. No. 330

·         Cyril

·         We need to incorporate such “intelligent Agent” in Module 2.

Pg. No. 331

·         Cyril

·         Admissions to colleges Question Papers Jobs Matrimonial Housing Loans Prof. Asso. Member – ship  Fixed Deposits

·         We too must plan bulletin - boards – each devoted to a given “profession”.

Pg. No. 332

·         e.g.

·         Finance Pros. / Company Secretaries / Plant Managers / Industrial Engg. Mgrs. / Mktg. guys / R & D Fellows / Maintenance Eng. / Personnel Mgrs. etc. a Bulletin Board for each – under the sponsor – ship of relevant Prof. Body! Association Institute.

·         Such an “official” backing would lend a lot of credibility & respectability to our bulletin boards.

·         Under each bulletin board, we may

·         www.indiainfoline.com has a similar feature.

·         Articles by members

·         Clever

·         List a set of “topics” (e.g. Page 51)

Pg. No. 333

·         We should not clutter our site with distracting Advt. We want long term gains by getting a large no. of professionals to participate in bulletin boards & ultimately become our client.

·         This is our model too.

Pg. No. 334

·         We have only 40 persons submitting their resumes each day!

Pg. No. 337

·         Cyril

·         Our own attempt to start 3P CLUB thru HR – Update #2 is to create such an interest group of HR Professionals.

Pg. No. 341

·         “advertising for vacancies in print” is the practice we must challenge

·         We have already done this

·         May be this is why only 80 NIPM members (out of 1200) responded to its letter!

Pg. No. 342

·         Cyril

·         Can we do this? We recently sent out 4000+ e-mails to members to edit their resumes. Can we know that someone has just edited his resume?

·         We will start with the response we receive form HR Update #2 – invitation to become member of 3P CLUB. We will give a PEN to each respondent & upload their profile on our site at “3P CLUB MEBER” section with provision to edit.

·         Every Indian Corps. Is owned by one of our consultant.

·         Cyril

·         That’s you!

Pg. No. 343

·         Scan / OCR / Module 1 / Context

·         Web form / Floppy / e-mail / Module 1      ARDIS

·         Voice Recognition / Audio Mining / Phone – In Resume / ARDES

·         Video

·         Modules

·         We have yet to design this system – then capture data

·         Let us by – pass leapfrog this! Go straight to web.

·         We are crossing 21 months into our website

·         I am counting on Module 2 to do this.





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